Frequently asked questions about SALMA.

SALMA is a professional software platform designed to help organize, assess, and follow up lactation cases within a single, specialized clinical environment.

For lactation specialists (IBCLCs), private consults, clinics, multidisciplinary healthcare teams, hospitals, and maternal-infant health organizations.

SALMA keeps case information organized, connects maternal and infant dyad histories, monitors clinical evolution, guides practitioners step-by-step, and produces comprehensive reports with clarity.

No. SALMA structures clinical case data and facilitates clinical review, longitudinal tracking, and care documentation. It is designed to work like a dedicated lactation specialist co-pilot.

No. SALMA is a specialized clinical decision-support tool. All clinical decisions and final evaluations remain entirely with the responsible healthcare professional.

SALMA is designed as a cloud-native platform accessible anywhere with authorized credentials and a compatible browser or device.

You can document complete case history, mother and baby clinical records, rigorous observations, clinical assessments, evolution, follow-up, and all associated care documents.

SALMA brings together all relevant case data so the clinician can review it in a structured dyadic view, maintaining context across consecutive consultations.

Assessment is powered by structured forms, templates, clinical scales for ankyloglossia and feeding assessment, protocols, and checklists continuously updated to current evidence.

Yes, structured feeding observation (latch, posture, pain, transfers) is built directly into SALMA's clinical workflow.

Follow-up allows you to review case progress over time, compare metrics from previous consults, and continue building on established records without redundant data entry.

Yes. SALMA prepares comprehensive clinical reports from documented data that professionals can review, customize, and export to PDF before sharing.

SALMA organizes and drafts the clinical documentation, but the healthcare professional always reviews, completes, and validates the final content before signing.

Yes. SALMA includes pre-built structured checklists and templates to streamline documentation and review across all clinical scenarios.

Proly is the specialized artificial intelligence integrated into SALMA to provide clinical assistance and co-pilot support during case management.

Proly has been trained by Prolactar España using specialized, evidence-based lactation knowledge updated to the latest international clinical literature.

It helps synthesize documented findings, organize ideas, review case progress, and draft clinical reports for the practitioner to review and adapt.

No. Proly does not replace professional clinical evaluation and must never be used as the sole basis for clinical decision-making.

Yes. Every suggestion, summary, or generated draft must be reviewed and approved by the healthcare professional before entering medical records.

No. Patient data is never stored outside the secure software boundary, nor is it used to train external or shared AI models. Every consult is processed independently.

Proly functions as a case-specific co-pilot and is only accessed within the context of an active patient case.

SALMA Academy is the continuous training hub built directly into SALMA, featuring concise, specialized video classes on frequent and complex lactation challenges.

It includes practical clinical micro-classes covering diagnostic criteria, physical assessment techniques, medication compatibility, and maternal-infant care.

Yes. SALMA Academy is immediately available upon activating your plan.

No. Its contents serve as continuous professional development and rapid clinical review, complementing but not replacing formal clinical qualifications or IBCLC credentials.

Yes. Academy access is integrated directly into your existing user workspace, according to your subscribed plan.

SALMA offers three plans: Pro (for independent practitioners), Clinic (for shared practices and teams), and Hospital (for maternity wards and healthcare networks).

Salma Pro includes a 14-day free trial with full access to all clinical features.

The Pro plan is designed for individual clinicians who need complete dyadic case management, all clinical assessment scales, Proly AI, and SALMA Academy training modules.

The Clinic plan is designed for multidisciplinary centers and teams requiring collaborative patient records, multi-user accounts, and shared agenda scheduling.

The Hospital plan is tailored for maternity wards and health systems requiring institutional EHR integration, enterprise security governance, and dedicated staff training.

Yes. You can upgrade or modify your subscription at any time by contacting our support team to adjust to your organization's evolving needs.

Yes. You can request a live guided demonstration to discover how SALMA adapts to your specific clinical workflow.

You can reach our team via the contact form on our website or directly through the Help & Support portal.

Notify our support team with details of the event, your account email, and any relevant screenshot or description so we can resolve it immediately.

Yes. Our team provides onboarding support to help you configure your practice, customize templates, and optimize your daily workflow.

All legal documents are accessible in the footer: Legal Notice, Privacy Policy, Cookie Policy, and Terms of Service.

Information security is our highest priority. The platform implements end-to-end encryption, strict access governance, and EU-based data hosting compliant with GDPR and healthcare data standards.

Access is strictly restricted to authorized clinicians configured within each account or medical facility.

No. Patient data is never used to train external AI models. Each consultation and patient case is processed within isolated, confidential software boundaries.

Yes. Clinics and hospitals can contact our compliance team to receive full security architecture sheets and sign Data Processing Agreements (DPA).